FUJI SHIBAZAKURA FESTIVAL 2025　Special Advance & Set Ticket Notes and Terms of Purchase from Application to Departure

About Domain Name Designation
● After applying online, you will receive an auto-reply e-mail with an “Acceptance Number”.
＊ If you have blocked the domain name “@fujikyu-travel.co.jp”, please make sure to set it so that we can receive your message.

After acceptance is completed
● Please complete the payment procedure. Please click the “Proceed to Settlement” or “Settlement” button displayed on the acceptance completion screen to proceed.
＊ Payment can also be made through My Page.

Payment
● If you have not completed the payment procedure,【click here (My Page)】
● Credit card: If the payment is successful, the deposit information on My Page will be changed to “Deposited”.
＊ Registration for the Identity authentication service (3D Secure) is required.
＊ Payment brands: Visa, Mastercard, JCB, American Express
● PayPay: If the payment is successful, the deposit information on My Page will become “Deposited”.
● Convenience store: Payment numbers can be issued only once using the payment button. After issuing the number, you will be notified of the payment information by e-mail. After the payment is completed, the payment information on My Page will be changed to “Paid”. You can check your payment method at the URL below.
Lawson.：https://www.fujikyu-travel.co.jp/method/pay_lawson.html
Ministop：https://www.fujikyu-travel.co.jp/method/pay_ministop.html
Family Mart：https://www.fujikyu-travel.co.jp/method/pay_family.html
Daily Yamazaki：https://www.fujikyu-travel.co.jp/method/pay_daily.html
(*Note.)In the case of payment at a convenience store, if the above payment deadline passes from the time the payment slip is issued to the time payment is completed at the cashier, the payment will be automatically cancelled even if it has been paid. Please make your payment well in advance.

After payment, obtain a ticket (“Reception Ticket (Mobile Ticket)”).
Click here to get tickets.【Click here (My Page)】
● After payment is completed, “Mogiri Ticket (Mobile Ticket)” can be displayed.

How to use the “Mogiri Ticket (Mobile Ticket)” on the day of the event
● To enter the FUJI SHIBAZAKURA FESTIVAL, please present your “Mogiri Ticket(Mobile Ticket)” at the dedicated “Shiba Ticket（Shiba-sakura WEB Ticket）” booth. (Only smartphones in communication status are accepted. No printouts or computers allowed.)
● Shiba-sakura Liner (bus) departing from Kawaguchiko Station or Fujiyama Station, please present your “Mogiri Ticket(Mobile Ticket)” when boarding or exiting the bus. Also,To enter the FUJI SHIBAZAKURA FESTIVAL, please present your “Mogiri Ticket(Mobile Ticket)” at the dedicated “Shiba Ticket（Shiba-sakura WEB Ticket）” booth. (Only smartphones in communication status are accepted. No printouts or computers allowed.)（Click here for the MAP of Kawaguchiko Station Bus Stop No. 7）

If you are unable to make a payment or obtain a ticket
● If you cannot log in to My Page: To log in to My Page, you will need your registered e-mail address and password. If you do not know your password, please go to “Forgot your password” on the login page to have your password reissued.
● When credit card or PayPay payment is not available：When payment is interrupted, the payment button may be hidden to prevent double payment. In this case, please contact us at the contact information below.
● If convenience store payment is not available:The payment number will be shown on the web screen (only once) after issuance and in the e-mail notified after issuance. If you are unsure of your payment number, please contact us at the contact information below.
● If the ticket cannot be displayed：If the “Reception Ticket” button does not appear after clicking it, please (1) take some time and try again, or (2) change your browser or device and try again. If it still does not display, please contact us at the contact information below.

cancel
● The following items cannot be cancelled or refunded after payment.
　■ FUJI SHIBAZAKURA FESTIVAL Entrance ticket(Excluding Shiba-sakura Liner)

Reservation Change
● FUJI SHIBAZAKURA FESTIVAL Entrance ticket：We do not accept changes in the number of people or ticket type.Date change is possible.（Must be unused.We will respond during our business hours. Modification deadline：Up to the day of use before the change. Changeable Date：Available only on dates when on sale. No refunds will be made for any difference.
● Shiba-sakura Liner(Departure from Kawaguchiko Station and Mt.FUji Station)：Change of ticket type is not accepted。Date change is possible.（Must be unused.We will respond during our business hours. Modification deadline：Up to the day of use before the change. Changeable Date：Available only on dates when on sale. ）Any reduction in the number of participants will be subject to a cancellation fee.
　＊ Cancellations and changes cannot be made on the web. Please contact us at the following address.

cancellation charge
● In the event of a cancellation for the customer's own reason, the following cancellation fees will be charged.
● If you tap “Start Using” on the Mobile Ticket and the message “In Use” is displayed, the ticket is non-refundable.
● In the case of credit card payment, the refund will be made through the credit card company.
● In case of PayPay payment, the refund will be made through your PayPay account (balance).
● In the case of payment at a convenience store, the refund will be made using a money transfer service (Cash Post).

Other
● We reserve the right to cancel facility operations due to inclement weather, disasters, emergencies, etc. In such cases, we will not compensate for travel expenses to the site.