● After applying online, you will receive an automatic reply email with the "reception number".
＊ If we are unable to contact you, please contact us at the address below.
＊ Also, if your domain is rejected, please set up your account to receive emails from "@fujikyu-travel.co.jp".
After the application is complete
● Please complete the payment procedure. Click the [Proceed to payment procedure] or [Payment] button displayed on the reception completion screen to proceed.
＊ ごYou can also complete the payment procedure from My Page.
Payment
● If you have not completed the payment procedure, click [ Here (My Page) ]
● Credit card: If the payment is successful, the deposit information on My Page will be "Deposited".
＊ egistration for the identity authentication service (3D Secure) is required.
＊ Payment compatible brands: Visa, Mastercard, JCB, American Express
● PayPay: If the payment is successful, the deposit information on My Page will be "Deposited".
● Convenience store: You can issue a payment number only once by pressing the payment button. After issuance, you will be notified of the payment instructions by email. Once payment is complete, the payment information on your My Page will show "Payment completed." You can check your payment method at the following URL.
＊ There are some products for which convenience store payment is not available. Convenience store payment cannot be selected when applying.
Lawson：https://www.fujikyu-travel.co.jp/method/pay_lawson.html
Ministop：https://www.fujikyu-travel.co.jp/method/pay_ministop.html
FamilyMart：https://www.fujikyu-travel.co.jp/method/pay_family.html
Daily Yamazaki：https://www.fujikyu-travel.co.jp/method/pay_daily.html
Please be sure to check the payment due date. If the due date passes, your application will be automatically canceled.
| Payment due date after acceptance |
| At least 5 days before departure |
Until the day after tomorrow |
| 4 to 2 days before departure |
Until the next day |
| The day before departure |
After the reception is completed, the same day (until 23:59) |
| On the day of departure |
Within 60 minutes after reception is completed |
After payment, obtain your ticket.
You can obtain your ticket here 【My Page】
● After payment is complete, you can display your "ticket".
How to use your "ticket" on the day
※ Usage varies depending on the facility.
※ Only smartphones with communication are allowed. Printing and computers are not allowed.
● For the 【Rainbow Flower Festival】, please present your "ticket" at the entrance.
● For the 【amusement park Grinpa】, please present your "ticket" at the ticket window.
● For 【Fuji Safari Park】, please present your "ticket" at the ticket window.
● For 【Asagiri Kogen Makai no Ranch】, please present your "ticket" at the ticket window.
● For 【Mt. Minobu Ropeway】, please present your "ticket" at the ticket window.
● To enter【Kinohana no Yu Day Spa】, 【Shimobe Hotel Day Spa】, and 【Shimobe no Yu Day Spa】, please present your "ticket" at the front desk.
● At the【Kawaguchiko Music Forest Museum】, please present your "ticket" at the ticket window.
● At the【Miharashi Garden (fruit picking)】, please present your "ticket" at the reception desk.
● At the【Koshu Natural Stone Workshop Yamanashi Experience Center "Adult Gem Hunting"】, please present your "ticket" at the reception desk.
If you are unable to make a payment or obtain a ticket
● If you are unable to log in to My Page: You will need your registered email address and password to log in to My Page. If you do not know your password, please reissue your password from "Forgot your password?" on the login page .
● If you are unable to pay by credit card or PayPay: If the payment is interrupted, the payment button may be hidden to prevent double payment. In that case, please contact us at the following address.
● If you are unable to pay at a convenience store: After the payment is issued, the payment number will be listed on the web screen (only once) and in the email you will be notified of after it is issued. If you do not know your payment number, please contact us at the following address.
● If the ticket cannot be displayed: If the ticket does not appear even after clicking the "Ticket Tear" button, please 1) wait a little while and try again, or 2) try again using a different browser or device. If the ticket still does not appear, please contact us using the information below.
Cancellation
● The following products cannot be canceled or refunded after payment.
※The same applies to set tickets for sightseeing facilities + sightseeing facilities.
■ Rainbow Flower Festival WEB ticket
■ Amusement Park Grinpa WEB ticket
■ Asagiri Kogen Makai Ranch + Fuji Safari Park WEB ticket
■ Mt. Minobu Ropeway WEB ticket
■ Kinohana no Yu day trip hot spring WEB ticket
■ Shimobe Hotel day trip hot spring WEB ticket
■ Shimobe no Yu WEB ticket
■ Kawaguchiko Music and Forest Museum WEB ticket
■ Miharashien (fruit picking) WEB ticket
■ Koshu Natural Stone Studio Yamanashi Experience Center "Adult Gem Hunt" Standard Course 30 minutes WEB ticket
reservation change
● We cannot accept changes to the number of people or ticket type. Date changes are possible. (Only for unused tickets. We can accommodate your request during our business hours. Change deadline: Up until the original date of use. Changes possible: Only possible for dates that are on sale. There will be no refunds even if a price difference occurs. Date changes cannot be accepted if payment has already been made via PayPay or a convenience store and additional fees will be incurred. Date changes cannot be made for only one of the facilities in a set ticket.)
＊ Changes cannot be made online. We apologize for the inconvenience, but please contact us using the details below.
Cancellation fee
【Online tickets for tourist facilities】
| Cancellation and refunds are not possible after payment |
Other
● The facility may be closed due to bad weather, natural disasters, emergencies, etc. In such cases, we will not be able to compensate for travel expenses to the site, etc.
