Important Information & Terms and Conditions From Reservation to Departure Mt. Fuji Climbing Bus, Mt. Fuji Parking Shuttle Bus, and Highway Bus Online Tickets

Domain setting
● After applying online, you will receive an automatic reply mail with reception numbers.
＊ Please let us know with the address below if you cannot receive the mail.
＊ Set your domain so that you can receive emails from "@fujikyu-travel.co.jp".

After application successed
● Please complete the payment procedure. Click the [Proceed to payment procedure] or [Payment] button displayed on the reception completion screen to proceed.
＊ You can also complete the payment procedure on My Page.

Payment
● If you have not completed the payment procedure, click 【here（My Page）】
● Credit cards: If the payment is successful, the deposit information on My Page will be "Deposited".
＊ Registration for the identity authentication service (3D Secure) is required.
＊ Available brands: Visa, Mastercard, JCB, American Express
● PayPay：If the payment is successful, the deposit information on My Page will be "Deposited".
● Convenience stores：You can get payment numbers only once by pressing the payment button. You will be notified of payment instructions by a mail after the numbers made. Once payment is complete, the payment information on your My Page will be "Payment completed." You can check the payment method at the URL below.
Lawson：https://www.fujikyu-travel.co.jp/method/pay_lawson.html
Ministop：https://www.fujikyu-travel.co.jp/method/pay_ministop.html
Familymart：https://www.fujikyu-travel.co.jp/method/pay_family.html
SeicoMart：https://www.fujikyu-travel.co.jp/method/pay_seico.html
DeilyYamazaki：https://www.fujikyu-travel.co.jp/method/pay_daily.html
(※Note) In the case of convenience stores payment, if the deadline has already passeed until the payment at a convenience store, your reservation will be automatically canceled even if you have paid. Please make sure your payment is complete before the deadline.

After payment, you can get your ticket.
Click here to get your ticket【here（My Page）】
● After completion of payment, your ticket will be shown.

How to use the ticket on the day
● Mt. Fuji Climbing Bus (departing from Mt. Fuji Station / Kawaguchiko Station) and the Mt. Fuji Parking Shuttle Bus: Please present your Ticket when boarding or getting off the bus. (A smartphone with an internet connection is required. Printed copies and PC screens are not accepted. Tickets become invalid if you get off before your designated stop.)
● Highway Bus (Shinjuku Line / Yokohama Line / Hiyoshi Line / Mishima Fugaku Liner): Please present your Ticket when boarding the bus.

If you cannot make a payment or get a ticket
● If you cannot log in to My Page: Your mail address and password you registered are needed to log in to My Page. If you forget your password, please remake your password from "Forgot a password" on the login page.
● If you cannot pay by credit card or PayPay: If the payment is interrupted, the payment button may be hidden to prevent double payment. In that case, please contact the following adress.
● If you cannot pay at a convenience store: Payment numbers will be shown on the web written only once, and in the mail after it has been made. If you do not know Payment numbers, please contact us with the adress below.
● If you cannot show your ticket: If your ticket does not appear even after clicking the "Ticket" button, please 1) wait a while and try again, or 2) try again with a different device. If you still cannot show your ticket, please contact us with the adress below.

Cancellation / Change
● For the Mt. Fuji Climbing Bus (departing from Mt. Fuji Station / Kawaguchiko Station) and the Parking Shuttle Bus, changes to the ticket type are not permitted. Date changes are allowed. (Only unused tickets are eligible. Changes can only be made during our business hours. Change deadline: Up to the day of use before the change. Changes can only be made to dates currently available for sale.) Reducing the number of passengers is subject to cancellation fees.
● For the Highway Bus (Shinjuku Line / Yokohama Line / Hiyoshi Line / Mishima Fugaku Liner), reservation changes are generally not permitted. If you wish to make changes, please cancel your reservation and make a new booking. However, changes are permitted only for changing to another service on the same travel date within the same fare section or for changing the boarding or alighting location. Changes cannot be made if there are no available seats or after the scheduled departure time.
＊ Cancellations and changes cannot be made online. We apologize for the inconvenience, but please contact us with the adress below.

Cancellation fees
●  If you cancel for your own reasons, the following amount will be charged as a cancellation fee.
●  If you paid by a credit card, we will refund you through your credit card company.
●  If you paid with PayPay, the refund will be made through your PayPay account (balance).
●  If you paid at a convenience store, the refund will be made using the money transfer service (cash post).